ACCESSIBILITY STATEMENT

Effective Date: June 7, 2025
Last Updated: June 7, 2025

Mazala Travel is committed to ensuring digital accessibility and inclusive travel experiences for all our customers, including those with disabilities and access needs. This statement outlines our efforts to provide an accessible website and services that meet the diverse needs of our global audience.

Mazala Travel is operated by Digital Consulting Service LLC, a company incorporated in Mongolia, with financial transactions and invoicing managed by Mazala Limited, a private limited company registered in Hong Kong.

1. OUR COMMITMENT

We aim to make our website and services accessible to all users, regardless of physical or cognitive ability, language preference, or assistive technology usage. Our design and content practices are guided by the following principles:

  • Perceivable
  • Operable
  • Understandable
  • Robust

These principles align with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

2. ACCESSIBILITY FEATURES ON OUR WEBSITE

To improve usability, https://mazala-travel.com includes:

  • Responsive design compatible with screen readers and screen magnifiers
  • Alt text on images and descriptive link titles
  • Keyboard navigability (tab and arrow key support)
  • Clear headings and semantic HTML structure
  • Language tags and Unicode font compatibility (including Mongolian Cyrillic and Traditional Chinese)
  • Color contrast standards for readability

3. LANGUAGE ACCESSIBILITY

Mazala Travel serves customers from Taiwan, Japan, the EU, and beyond. To enhance inclusivity:

  • We offer translated content for key pages in Traditional Chinese, Japanese, and Mongolian
  • We aim to ensure translation accuracy, especially for booking and legal content
  • We welcome feedback on language barriers or cultural clarity

4. TRAVEL ACCESSIBILITY – ON-THE-GROUND EXPERIENCE

We strive to ensure that tours and itineraries are inclusive by:

  • Indicating physical accessibility for accommodations, transportation, and activity sites
  • Offering modified itineraries for customers with limited mobility or health conditions
  • Working with local guides trained to assist travelers with physical or sensory impairments
  • Informing travelers in advance if any portion of the tour may present accessibility challenges (e.g., unpaved trails, stairs, remote locations)

Travelers are encouraged to inform us of any access needs prior to booking, so we may make appropriate arrangements where feasible.

5. LIMITATIONS AND AREAS FOR IMPROVEMENT

While we are committed to full accessibility, certain third-party tools or older content may present accessibility limitations. These may include:

  • Older PDF documents not fully tagged for screen readers
  • Third-party booking or payment platforms with partial compliance
  • Local service providers with limited facilities in remote areas

We are actively reviewing these areas and seeking improvement wherever possible.

6. FEEDBACK AND CONTACT

We welcome feedback from users and travelers on how to improve our accessibility. If you encounter any accessibility barriers on our website or while using our services, please contact us:

Mazala Travel
Operated by Digital Consulting Service LLC
📍 Ulaanbaatar, Mongolia
📧 Email: accessibility@mazala-travel.com

7. ALTERNATIVE ACCESS

If you require information on our website in an alternative format (e.g., plain text, audio version, large print, translated versions), please contact us and we will do our best to accommodate your request promptly.

8. COMPLIANCE STANDARDS

We aim to meet or exceed:

  • WCAG 2.1 AA
  • Hong Kong Equal Opportunities Commission Guidelines
  • Mongolia’s disability and inclusion initiatives
  • Taiwan’s Act for the Development of Tourism and related accessibility standards
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