TRAVEL INSURANCE DISCLAIMER

Effective Date: June 7, 2025
Last Updated: June 7, 2025

This Travel Insurance Disclaimer outlines Mazala Travel’s policies and recommendations regarding insurance coverage for individuals participating in tours and travel experiences arranged through our platform https://mazala-travel.com.

Mazala Travel is operated by Digital Consulting Service LLC, a Mongolian-registered company, with invoicing managed by Mazala Limited, a private limited company incorporated in Hong Kong.

By booking or participating in our travel services, you acknowledge and accept the terms of this disclaimer.

1. TRAVEL INSURANCE IS NOT INCLUDED

Mazala Travel does not provide, offer, or sell travel insurance. All travel insurance must be independently arranged by the traveler through a licensed insurance provider.

We do not assume any responsibility for a traveler’s failure to purchase or maintain insurance coverage.

2. STRONG RECOMMENDATION TO PURCHASE COVERAGE

We strongly recommend that all travelers purchase comprehensive travel insurance before the start of the trip. Insurance should cover, at minimum:

Medical treatment and hospitalization abroad
Medical evacuation and repatriation
Trip cancellation or interruption
Personal accident or injury
Loss, theft, or damage of baggage and personal items
Coverage for high-risk activities (if applicable)
COVID-19-related medical and travel disruptions

Travelers from Taiwan, Hong Kong, Japan, EU countries, and the United States are especially encouraged to verify whether coverage is provided by their domestic policies or if separate international plans are needed.

3. ADVENTURE & HIGH-RISK ACTIVITY COVERAGE

Many of our tours include activities such as:

Horseback riding
Mountain trekking
Desert or forest travel
Nomadic homestays in remote areas

These activities may be considered high-risk by insurers. Ensure your insurance policy explicitly covers these types of activities. Some policies may exclude them by default.

4. MEDICAL EMERGENCIES AND EVACUATION

Emergency medical facilities may be limited or unavailable in remote regions of Mongolia or other destinations we service. In the event of:

A serious illness or injury
Emergency evacuation by air or land
Repatriation to your home country

You are solely responsible for all medical, rescue, and transport costs unless covered by your insurance provider.

5. PROOF OF INSURANCE MAY BE REQUIRED

Mazala Travel reserves the right to request proof of insurance for:

Remote or high-altitude tours
Group travel involving minors
Seasonal risk zones (e.g., winter treks)

Failure to provide proof may result in refusal to participate in certain activities. No refunds will be provided under such circumstances.

6. NO REIMBURSEMENT WITHOUT INSURANCE

Mazala Travel does not reimburse:

Medical bills
Hospital visits
Lost baggage
Missed flights
Trip cancellations

These losses are only recoverable if your travel insurance provider covers them under your policy.

7. CLAIM DISPUTES AND INSURER RESPONSIBILITY

Mazala Travel:

Is not involved in any disputes between you and your insurer
Does not assist in claim processing or appeals
Cannot guarantee approval or reimbursement of any claims

Please read your policy’s terms and conditions carefully before departure.

8. ACKNOWLEDGMENT OF PERSONAL RESPONSIBILITY

By confirming your booking, you acknowledge that:

You have had the opportunity to obtain travel insurance
You accept all risks associated with traveling without insurance
You release Mazala Travel and its affiliates from any liability relating to insurance issues

9. RECOMMENDED PROVIDERS

While we do not endorse any specific provider, past travelers have used:

World Nomads (international)
Allianz Travel
MSIG Insurance (Taiwan, Hong Kong)
Cathay Life Travel Assist (Taiwan)
AIG Travel Guard

Ensure your chosen policy meets your destination’s medical and entry requirements.

10. CONTACT US

Mazala Travel
Operated by Digital Consulting Service LLC
📍 Ulaanbaatar, Mongolia
📧 Email: hello@mazala-travel.com