TERMS OF USE

Effective Date: June 7, 2025
Last Updated: June 7, 2025

Welcome to https://mazala-travel.com, the official website of Mazala Travel, a travel service brand operated by Digital Consulting Service LLC, a company registered in Mongolia. All invoicing and payment processing is conducted through Mazala Limited, a private limited company incorporated in Hong Kong.

These Terms of Use (“Terms”) govern your use of our website and services. By accessing or using our website, booking a tour, or communicating with us via any channel, you agree to comply with and be bound by these Terms.

1. DEFINITIONS

  • “Mazala Travel,” “we,” “us,” “our” refers to Digital Consulting Service LLC (Mongolia), operating the travel service, and Mazala Limited (Hong Kong), acting as invoicing and financial processor.
  • “You,” “User,” or “Customer” refers to any individual or entity accessing, browsing, booking, or using our services.
  • “Website” means https://mazala-travel.com and all related pages.

2. ACCEPTANCE OF TERMS

By using this website, you:

  • Affirm that you are at least 18 years of age or using the site under parental/legal guardian supervision.
  • Agree to be bound by these Terms and our Privacy Policy, Cookie Policy, and any applicable booking conditions.
  • Accept that we may update these Terms at any time. Continued use after changes constitutes acceptance.

3. SERVICES OFFERED

Mazala Travel provides:

  • Guided tours and travel packages in Mongolia and international destinations
  • Custom itineraries for individuals and groups
  • Travel-related content, consultation, and booking support

We reserve the right to modify or discontinue services at any time, without notice.

4. USER RESPONSIBILITIES

When using our services, you agree to:

  • Provide accurate, current, and complete information during inquiries or bookings.
  • Comply with local laws and regulations during travel.
  • Maintain responsibility for any accompanying minors or dependents.
  • Not engage in fraudulent, abusive, or unlawful conduct on our platform or with our staff.

You are responsible for reviewing all policies and understanding your obligations prior to booking.

5. INTELLECTUAL PROPERTY

All website content, including but not limited to logos, text, photographs, graphics, layout, and code, is owned or licensed by Mazala Travel and protected under copyright and trademark laws.

You may not:

  • Copy, modify, or distribute any content without our written permission.
  • Use our branding in any manner that misrepresents affiliation or endorsement.

6. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites or services (e.g., payment gateways, travel insurance providers). These are provided for convenience and do not constitute endorsement.

We are not responsible for:

  • The accuracy or content of third-party sites
  • Any losses incurred from third-party interactions

7. BOOKING, PAYMENTS, AND CANCELLATIONS

All bookings made through Mazala Travel are governed by our Booking Terms & Conditions and Refund & Cancellation Policy. These documents outline:

  • Payment procedures (invoiced by Mazala Limited, HK)
  • Cancellation deadlines and applicable fees
  • Refund eligibility and processing

8. LIMITATIONS OF LIABILITY

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages from your use of the website or services.
  • We are not responsible for delays, cancellations, or incidents beyond our control (e.g., weather, political unrest, transport strikes).
  • Your participation in activities is voluntary and at your own risk. Please refer to our Medical & Fitness Disclaimerand Travel Insurance Disclaimer.

9. INDEMNIFICATION

You agree to indemnify and hold harmless Mazala Travel, Digital Consulting Service LLC, Mazala Limited, and their employees or agents from any claims, losses, damages, or legal fees arising from your breach of these Terms or unlawful use of the services.

10. DATA PROTECTION

We handle personal data in accordance with:

  • Mongolian data protection regulations
  • Hong Kong’s Personal Data (Privacy) Ordinance
  • Taiwan’s Personal Data Protection Act
  • International best practices (e.g., GDPR, where applicable)

For full details, see our Privacy Policy and Data Processing Agreement.

11. JURISDICTION AND GOVERNING LAW

These Terms are governed by the laws of:

  • Mongolia, where our operations are based
  • Hong Kong, where invoicing and payments are processed

In case of legal dispute, jurisdiction will depend on the nature of the transaction:

  • Operational disputes (e.g., tour conduct) fall under Mongolian courts
  • Financial/invoicing matters fall under Hong Kong jurisdiction

12. TERMINATION

We reserve the right to suspend or terminate your access to the website if we believe you have violated these Terms or engaged in conduct harmful to our reputation or users.

13. CONTACT US

Mazala Travel
Operated by Digital Consulting Service LLC
Ulaanbaatar, Mongolia
📧 Email: hello@mazala-travel.com

Scroll to Top